Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

The item must be in the same condition you received it and in its original packaging for the return to be accepted. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at hola@kyvena.co.

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, you can contact us at hola@kyvena.co

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom products (like special orders or personalized items) and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, place a separate purchase for the new item.

European Union 14-day cooling-off period Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to justify it. As above, the item must be in the same condition you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will let you know once we have received and inspected your return, and we will tell you whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hola@kyvena.co