Shipping policy

Last updated: October 10, 2026

Processing time
Orders are prepared within 1 to 3 business days from when we receive payment. Orders placed on a weekend or public holiday are prepared the next business day. When your order ships, we send you an email with the tracking number.

Delivery times (after processing)

  • Spain, European Union, United Kingdom and United States: 4 to 8 business days.
  • Latin America (Mexico, Colombia, Chile and Peru): 10 to 20 business days.
  • Rest of countries (Canada, Switzerland, Norway, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel, United Arab Emirates, Australia, Saudi Arabia and Brazil): 10 to 20 business days.

These times are estimates and may vary depending on the city, customs or the carrier's conditions.

Shipping options and prices

  • Free shipping and insurance: no additional cost. The package is insured against loss or damage during transport.
  • Priority shipping with tracking: €3.99. Your order is handled with priority and you receive a code to track the package.

All shipments include a tracking number. Available options appear at checkout, depending on the delivery country.

Customs and import taxes
For shipments outside the European Union, the destination country may charge duties, VAT or other import fees. These amounts are set by each customs authority and, if any, are paid by the buyer. Kyvena does not control or know these amounts in advance. If the package is refused or not collected because these fees were not paid, we may deduct shipping and return costs from the refund.

Delivery address
Check your address before paying. If the order is returned due to an incorrect or incomplete address, we will contact you to resend it; the cost of the second shipment may be at your expense.

Damaged, lost or delayed package

  • If the package arrives damaged or the product is broken, write to us within 7 days of delivery with photos of the package and the product. We will replace it or refund your money.
  • If tracking does not advance in 15 days or the order does not arrive within 30 days of purchase, write to us and we will open a claim with the carrier.

Contact
hola@kyvena.co Navarra, Spain